Politique d’expédition

At SANTE MEDI, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, and other important information.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days after processing

  • Expedited Shipping (U.S.): 2–3 business days after processing (if available)

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Locations

  • We currently ship within the United States.

  • International shipping may be available in the future.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information may take up to 24 hours to update.

Delays & Carrier Issues

SANTE MEDI is not responsible for shipping delays caused by carriers, customs, weather conditions, or other events beyond our control. However, we will always do our best to assist you in resolving any delivery issues.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.
SANTE MEDI is not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping fees may apply for reshipment.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at [insert support email] within 7 days of delivery (or expected delivery).
Include your order number and photos (if applicable), and we will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our shipping policy or your order, please contact us at:

📧 Email: Sales@santemedi.com
🌐 Website: Santemedi.com